Indie Aisle Privacy Policy

We are committed to protecting your personal information and your right to privacy.

This Privacy Policy covers the privacy practices of Indie Aisle, LLC and any additional subsidiary, affiliate, or branch that we have or may subsequently form (collectively “Indie Aisle”, “we”, or “us”).

Our Privacy Policy is meant to help you understand how we collect, use, and share your Personal Information, and to assist you in exercising privacy rights available to you by law.

  1. Scope and effective date

    This Privacy Policy applies to Personal Information handled or otherwise processed by us in our business, including on our website and other online or offline offerings provided by Indie Aisle (collectively, the "Services"), and applies to you whether you are accessing the Services for business purposes or if you are using our Services or visiting our website.

    Notwithstanding the above, this Privacy Policy does not apply to any third-party websites, services, or applications even if they are accessible through our Services. You should refer to those third-party providers or applications for their applicable terms related to use of your information. For new users, this Privacy Policy is effective upon posting. For existing users, by continuing to use our Services, you are agreeing to this Privacy Policy.

  2. Personal information we collect

    The information we collect from you depends on the type of account you set up with us, or the Services you use. We may collect the following types of information:

    • Account information. If you create an account, we may collect certain information or a combination of information that could directly or indirectly be used to identify you, such as your name, email address, login credentials, an online identifier, and any other information collected from or about you (hereinafter, “Personal Information”).
    • Financial information. In connection with a financial transaction via the Services, third-party payment service providers may collect your credit or debit card information, or other financial and payment information.
    • Information you import, share, or upload. As part of the Services, you may also elect to import, share, or upload documents, information, or records including but not limited to financial information.
    • Your communications with us. We collect Personal Information from you when you request information about our Services, request customer or technical support, including messages you submit through support conversations, or otherwise communicate with us including, without limitation, your full name or email address. We may also contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include Personal Information.
  3. How we use your information

    We use your information for a variety of business purposes, including to provide our Services and for administrative purposes, whether from Indie Aisle or non-affiliated third parties, as described below. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as listed in Section 4 of the Privacy Policy.

    A. Provide our Services

    We use your information to fulfill our contract with you and provide you with our Services, such as:

    • Managing your information and accounts.
    • Providing access to certain areas, functionalities, and features of our Services.
    • Provide you with passes or promotions for use of the Services.
    • Answering requests for customer or technical support.
    • Communicating with you about your account, activities on our Services, and policy changes.
    • Processing applications for goods or services and completing requested transactions.
    • Providing you the means to perform activities or transact with third party goods or services providers.

    B. Administrative Purposes

    We use your information for various administrative purposes, such as:

    • Pursuing our legitimate interests such as research and development, network and information security, and fraud prevention.
    • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
    • Measuring interest and engagement in our Services.
    • Researching and developing products, services, marketing, or security procedures to improve their performance, resilience, reliability, or efficiency.
    • Improving, upgrading, or enhancing our Services.
    • Developing new products and Services.
    • Ensuring internal quality control and safety.
    • Authenticating and verifying your identities, including requests to exercise your rights under this Privacy Policy.
    • Debugging to identify and repair errors with our Services.
    • Auditing relating to interactions, transactions, and other compliance activities.
    • Enforcing our Terms of Service and other policies.
    • Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.

    C. Other purposes

    We also use your information for other purposes as requested by you or as permitted by applicable law.

    • Consent. We may use Personal Information for other purposes that are clearly disclosed to you at the time you provide Personal Information or with your consent.
    • Use de-identified and aggregated information. We may use Personal Information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create. For example, we may also analyze general characteristics such as record types and volumes, in order to price, audit, and improve the Services.
  4. Disclosing your personal information to third parties

    In addition to our internal use of information as described above, we may disclose your Personal Information to third parties for a variety of business purposes such as:

    • Contractors. We may disclose information to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential. This includes service providers that provide us with IT support, hosting, payment processing, customer service, and related services.
    • Law Enforcement/Governmental Agencies. We may share your Personal Information if required or appropriate to comply with law enforcement, national security requests, or legal process, such as a court order or subpoena; protect your, our, or others' rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
  5. Your privacy choices and rights

    To the extent required by applicable law, you may have the right to:

    • Access to/port information about you, including: (i) confirming whether we are processing your Personal Information; (ii) obtaining access to or a copy of your Personal Information in a structured, commonly used, and machine readable format; and (iii) receiving an electronic copy of Personal Information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine readable format (the “right of data portability”).
    • Request correction of your Personal Information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your Personal Information, or we may refer you to the controller of your Personal Information who is able to make the correction.
    • Request deletion of your Personal Information, subject to certain exceptions prescribed by law.
    • Request restriction of or object to processing of your Personal Information.
    • Withdraw your consent to our processing of your Personal Information.

    If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

  6. International data transfers

    The Company and its servers are located in the United States. Personal Information collected by the Services may be stored and processed in the United States or any other country in which the Company or its affiliates, subsidiaries or agents maintain facilities. By using the Services, you consent to any such transfer of information outside of your country. The Company may transfer your Personal Information to affiliated companies for the purpose of storing or processing such information on its behalf. Such information may be transferred to other countries around the world. The Company requires that these parties agree to process such information in compliance with the Policy. In particular, if you provide Personal Information, it may be transferred to and processed on computers in the U.S. and other countries. We strive to take appropriate safeguards to ensure that your Personal Information will remain protected in a manner consistent with standard applicable data protection laws.

    You acknowledge that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

    If we transfer Personal Information to countries outside the European Economic Area, United Kingdom, or Switzerland, we will put in place appropriate safeguards as required by applicable law to ensure that this transfer complies with the applicable laws and regulations and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request, please contact us as set forth in “Contact Us” below.

  7. Data retention

    We store the Personal Information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. The Personal Information collected at the behest of third-parties is generally returned to those third-parties and we do not retain that Personal Information except in those circumstances as listed in this Section 7.

  8. Security of your information

    We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to require that your Personal Information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

    By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Services, or by sending an email to you.

  9. California residents

    The California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies solely to individuals, who are residents of the State of California. The CCPA provides consumers (California residents) with specific rights regarding their Personal Information. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative, which may include asking you to answer questions regarding your account and use of our Services. The rights under the CCPA include:

    To make a request related to your Personal Information rights under the CCPA, please contact us at the address in the “Contact Us” section below.

  10. Children

    The Services are not directed to children under 18 (or other age as required by local law), and we do not permit users under age 18 or knowingly collect Personal Information from children under age 18. If you learn that your child has provided us with Personal Information without your consent, you may contact us as set forth in “Contact Us” below. If we learn that we have collected any Personal Information in violation of applicable law, we will promptly take steps to delete such information and terminate the child's account.

  11. Contact us

    If you have any questions about our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us.

    Indie Aisle, LLC